Our services
Operational capability, where you need it.
Build a new function, strengthen an existing team or support the next stage of scale. TOP combines people and practical operating support across four connected areas, with scope shaped around your organization.
01 / Patient & Clinical Operations
Support around the patient journey.
As patient volume grows, onboarding, coordination and support can place pressure on clinical and operational teams.
TOP can provide patient support and clinical service representatives working within client-approved protocols, with documentation and escalation processes built into delivery.
Representative capabilities
Patient onboarding and billing-related support. Prescription-related support workflows, provider and pharmacy coordination. Retention, complaints, escalations and accurate operational documentation.
Teams work alongside your patient, provider and clinical operations functions, using your systems and escalation paths. TOP personnel do not independently diagnose, prescribe or provide medical advice.
02 / Customer & Business Operations
Give service delivery a dependable structure.
More people alone do not resolve inconsistent workflows, gaps in coverage or unclear performance reporting.
TOP can support customer service and the operating infrastructure around it: staffing, workflow ownership, workforce coordination and quality management.
Representative capabilities
Scheduling and coverage planning. Quality assurance, KPI management and reporting. Knowledge management, documentation, workflow management and escalation handling.
TOP works with your service leaders to define responsibilities, reporting and escalation routes. Resources can adapt as demand changes, with backup coverage and workforce planning agreed for the function.
03 / SaaS Setup & Administration
Build the platform around your operation.
Your support and CRM tools need to reflect how the team actually works—not add more administration.
TOP can set up and administer SaaS platforms such as Zendesk and Zoho, turning your operating requirements into practical workflows and a clear day-to-day structure.
Representative capabilities
Routing, automations, forms and channels. Permissions, support tooling, knowledge management and platform administration.
We work within your existing stack and coordinate changes with your internal owners. Your team sets the priorities; TOP provides the setup, administration and operating support around them.
Technology experience
Hands-on experience with the tools that matter.
Representative platforms from TOP’s operating experience. The scope and depth of support are agreed for each engagement.
Zendesk
End-to-end setup and operations: workflows, routing, automations, forms and channels.
Pipedrive
Built from scratch and extended into complex operational workflows.
Slack
Setup, fields, workflow configuration and administration.
Among others
Hands-on configuration also includes Asana, Jira, ChargeBee, Zoho CRM & Desk. Wider exposure - including Airtable, Retool, Typeform and Persona - has been more situational or task-specific.
Tell us what you’re trying to build or improve.
Let’s discuss the people, operational support, technology or project capability your telehealth business needs next.