Your telehealth operating partner

The people and systems behind your telehealth business.

The people and systems behind your telehealth business.

TOP helps telehealth businesses build, operate, support and scale. We bring patient and clinical-support operations, customer service, technology, product, project and management experience into your organization.

BUILT AROUND YOUR OPERATION

01

Experienced people

02

Practical processes

03

Technology that works

Connected by operational ownership.

Built through real operations

132K

patients overseen across all 50 US states

4.7

Trustpilot score maintained at scale

2M+

support tickets handled

10 to 800

experience scaling a team

Selected operating experience. These figures describe past work, not a promise of outcomes for every engagement.

Who we are

An operating partner. Not just a staffing provider.

Telehealth Operations Partners brings experienced people and operational capability into telehealth businesses. We help you build, improve or scale important functions without creating every capability internally from scratch.

Our experience connects patient and provider support, service operations, IT, product, projects and operational leadership. We work within your organization’s tools, workflows and priorities.

Built to take operational load

A supported function. Not a collection of contractors.

TOP can take on the infrastructure around a team, with an agreed scope and clear responsibilities. You gain operational support around delivery, not just people assigned to tasks.

Hiring & training

Recruiting, vetting and training on your protocols, with client participation in selection when needed.

Coverage & continuity

Rosters, coverage planning, PTO and absence management with backup arrangements.

Systems & team enablement

Account access, platform administration, operational tooling and day-to-day support can be coordinated around the team’s needs.

Quality & reporting

Ongoing QA, performance reviews and structured KPI reporting with clear ownership.

How we work

From understanding to everyday ownership.

01

Understand

Learn your workflows, tools, protocols, volumes, goals and quality expectations.

02

Build

Shape the team, roles, training, workflows, tooling and quality structure around your needs.

03

Launch

Prepare, train, test, document and validate before the team goes live.

04

Operate & improve

Manage coverage, quality, KPIs, escalations and process improvements with continuity in mind.

Flexible team size

Your existing platforms

Clear reporting

Backup coverage

Resources can scale as requirements change. TOP also has experience providing around-the-clock support coverage when required; 24/7 service is agreed as part of the engagement.

Training & quality

Prepared for your protocols. Accountable to your standards.

Your approved requirements and workflows are the starting point. TOP can turn them into training material, assess candidates through agreed interviews or written assessments, and prepare teams for go-live.

After launch, defined operational KPIs and ongoing QA help track accuracy and performance.

30+ platforms and systems represented

Tools configured around your operation.

Hands-on experience with the support, CRM and work-management platforms behind your operation.

Support & CRM

Zendesk · Zoho · Pipedrive

Setup, workflows, routing, automations and administration, with scope agreed for each platform.

Work & service tools

Asana · Jira · Chargebee

Hands-on configuration and operational setup, among others. Some wider platform exposure is more focused or task-specific.

People behind the partnership.

Meet the CEO

Alex Kocot

Founder & CEO of TOP

"I joined Henry Meds early and ran patient operations through its fastest growth years, building the refill, titration, and QA systems that kept retention strong while it scaled into one of the largest GLP-1 and TRT platforms in the country. The lesson was simple: in this business, support isn't overhead - it's the difference between a patient who refills and one who quietly disappears. I started TOP to give other GLP-1 and TRT teams that operational backbone from day one, without learning it the hard way like we did."

Former Sr. VP of Patient Operations at Henry Meds

Meet the CEO

Alex Kocot

Founder & CEO of TOP

"I joined Henry Meds early and ran patient operations through its fastest growth years, building the refill, titration, and QA systems that kept retention strong while it scaled into one of the largest GLP-1 and TRT platforms in the country. The lesson was simple: in this business, support isn't overhead - it's the difference between a patient who refills and one who quietly disappears. I started TOP to give other GLP-1 and TRT teams that operational backbone from day one, without learning it the hard way like we did."

Former Sr. VP of Patient Operations at Henry Meds

Edyta Masłoń

Founder at TOP

“I helped start TOP to give telehealth companies the day-to-day support they need to take good care of their patients. As a business grows, it gets harder to keep up with questions, follow-ups, and the work behind every appointment. Our mission is to make sure that growth does not come at the expense of the patient experience. We build dedicated teams that become part of our partners’ daily operations, understand their services, and take responsibility for the work. My role is to help turn that mission into a company that people can rely on, both as clients and as colleagues. I want TOP to be a partner that knows your business, cares about your patients, and follows through.”

Edyta Masłoń

Founder at TOP

“I helped start TOP to give telehealth companies the day-to-day support they need to take good care of their patients. As a business grows, it gets harder to keep up with questions, follow-ups, and the work behind every appointment. Our mission is to make sure that growth does not come at the expense of the patient experience. We build dedicated teams that become part of our partners’ daily operations, understand their services, and take responsibility for the work. My role is to help turn that mission into a company that people can rely on, both as clients and as colleagues. I want TOP to be a partner that knows your business, cares about your patients, and follows through.”

Darr Kadłubowski

Co-Founder & Board Member, TOP

"I founded Henry Meds and personally ran all of its marketing (ads, funnels and brand) until the company passed $100M in sales. I know exactly what it costs to bring a patient through the door, and I've watched slow replies and missed refills quietly undo that spend. In telehealth, operations is where marketing either pays off or leaks out. I co-founded TOP so operators can stop losing the patients they paid to acquire. In addition to my role at TOP, I sit on the boards of leading nutrition companies and multiple biotech firms focused on treating dermatological and mental health conditions." – Founder & Former CEO of Henry Meds

– Founder & Former CEO of Henry Meds

Darr Kadłubowski

Co-Founder & Board Member, TOP

"I founded Henry Meds and personally ran all of its marketing (ads, funnels and brand) until the company passed $100M in sales. I know exactly what it costs to bring a patient through the door, and I've watched slow replies and missed refills quietly undo that spend. In telehealth, operations is where marketing either pays off or leaks out. I co-founded TOP so operators can stop losing the patients they paid to acquire. In addition to my role at TOP, I sit on the boards of leading nutrition companies and multiple biotech firms focused on treating dermatological and mental health conditions." – Founder & Former CEO of Henry Meds

– Founder & Former CEO of Henry Meds

Darr Kadłubowski

Co-Founder & Board Member, TOP

"I founded Henry Meds and personally ran all of its marketing (ads, funnels and brand) until the company passed $100M in sales. I know exactly what it costs to bring a patient through the door, and I've watched slow replies and missed refills quietly undo that spend. In telehealth, operations is where marketing either pays off or leaks out. I co-founded TOP so operators can stop losing the patients they paid to acquire. In addition to my role at TOP, I sit on the boards of leading nutrition companies and multiple biotech firms focused on treating dermatological and mental health conditions."

– Founder & Former CEO of Henry Meds

Tell us what you’re trying to build or improve.

Let’s discuss the people, operational support, technology or project capability your telehealth business needs next.

Tell us what you’re trying to build or improve.

Let’s discuss the people, operational support, technology or project capability your telehealth business needs next.