Your telehealth operating partner
TOP helps telehealth businesses build, operate, support and scale. We bring patient and clinical-support operations, customer service, technology, product, project and management experience into your organization.
BUILT AROUND YOUR OPERATION
01
Experienced people
02
Practical processes
03
Technology that works
Connected by operational ownership.
Built through real operations
132K
patients overseen across all 50 US states
4.7
Trustpilot score maintained at scale
2M+
support tickets handled
10 to 800
experience scaling a team
Selected operating experience. These figures describe past work, not a promise of outcomes for every engagement.
Who we are
An operating partner. Not just a staffing provider.
Telehealth Operations Partners brings experienced people and operational capability into telehealth businesses. We help you build, improve or scale important functions without creating every capability internally from scratch.
Our experience connects patient and provider support, service operations, IT, product, projects and operational leadership. We work within your organization’s tools, workflows and priorities.
What we do
Three connected areas of support.
From the patient journey to the platforms behind it, TOP can support the functions your business needs next.
Built to take operational load
A supported function. Not a collection of contractors.
TOP can take on the infrastructure around a team, with an agreed scope and clear responsibilities. You gain operational support around delivery, not just people assigned to tasks.
Hiring & training
Recruiting, vetting and training on your protocols, with client participation in selection when needed.
Coverage & continuity
Rosters, coverage planning, PTO and absence management with backup arrangements.
Systems & team enablement
Account access, platform administration, operational tooling and day-to-day support can be coordinated around the team’s needs.
Quality & reporting
Ongoing QA, performance reviews and structured KPI reporting with clear ownership.
How we work
From understanding to everyday ownership.
01
Understand
Learn your workflows, tools, protocols, volumes, goals and quality expectations.
02
Build
Shape the team, roles, training, workflows, tooling and quality structure around your needs.
03
Launch
Prepare, train, test, document and validate before the team goes live.
04
Operate & improve
Manage coverage, quality, KPIs, escalations and process improvements with continuity in mind.
Flexible team size
Your existing platforms
Clear reporting
Backup coverage
Resources can scale as requirements change. TOP also has experience providing around-the-clock support coverage when required; 24/7 service is agreed as part of the engagement.
Training & quality
Prepared for your protocols. Accountable to your standards.
Your approved requirements and workflows are the starting point. TOP can turn them into training material, assess candidates through agreed interviews or written assessments, and prepare teams for go-live.
After launch, defined operational KPIs and ongoing QA help track accuracy and performance.
30+ platforms and systems represented
Tools configured around your operation.
Hands-on experience with the support, CRM and work-management platforms behind your operation.
Support & CRM
Zendesk · Zoho · Pipedrive
Setup, workflows, routing, automations and administration, with scope agreed for each platform.
Work & service tools
Asana · Jira · Chargebee
Hands-on configuration and operational setup, among others. Some wider platform exposure is more focused or task-specific.



