About TOP
Telehealth operations, understood from the inside.
Telehealth Operations Partners is a focused operations, staffing, technology-support and business-services partner. We bring hands-on experience into the functions that keep a telehealth business running.
Building every capability internally takes time and management attention. TOP can bring trained people, practical processes and operating support into an existing organization, with responsibilities defined around what the client needs.
We connect patient and provider support, business operations, IT and platform support, product and project coordination, and operational leadership. Our role is to work alongside client teams, within their approved protocols and tools.
TOP supports healthcare and telehealth businesses. It is not a medical practice, pharmacy or provider of medical advice.
What we believe
Good operations are built in the details.
Ownership, with clear boundaries
Agree who owns the work, how decisions are made and where escalations go.
Adapt to the operation
Build around the client’s tools, requirements and volume rather than a fixed delivery template.
Quality made measurable
Use defined KPIs, documentation and quality reviews to make performance understandable.
Practical, long-term partnership
Communicate clearly, solve the real problem and keep improving as the operation evolves.
Built through real operations
132K
patients overseen across all 50 US states
4.7
Trustpilot score maintained at scale
2M+
support tickets handled
10 to 800
experience scaling a team
Selected operating experience. These figures describe past work, not a promise of outcomes for every engagement.
Tell us what you’re trying to build or improve.
Let’s discuss the people, operational support, technology or project capability your telehealth business needs next.